FREQUENTLY ASKED QUESTIONS

Our list of Frequently Asked Questions
If I am going to send correspondence (email or voicemail), what information should I include?
All correspondence whether written or verbal should contain the following information:

• Name
• Account Number (starting with 'P00')
• Card Number
• A means to contact you (via phone, email or mail)
• A description of your concern or request

Do I need my access card?
Customers not utilizing their current monthly access card are subject to paying the current daily rate.

What if I lose my access card?
If you lose your access card, you should get it replaced immediately. You will incur a lost card fee equivalent to another card deposit. Please note, you are subject to pay any daily rates in your garage until you replace your gate card, regardless of whether you have paid for the month or not. You are required to have your gate card in order to maintain monthly parking privileges.

How do I get my access card refund?
If you are entitled to a gate card refund, we will begin the refund process once you return your card to our office. Your refund will be in the form of a check or bank transfer. Please allow 4-6 weeks for your refund.

Can I prorate my cancel as of any day of the month?
No. All cancels are for the last day of the contract. There is no prorating for unused days.

When are payments due?
For XPRESS PASS customers, all payment is due prior to the first (1st) day of the month, for that month or subsequent months. FAILURE TO RENEW PRIOR TO 5:00 PM OF THE 1ST BUSNIESS DAY OF THE MONTH WILL RESULT IN THE ASSESSMENT OF THE REINSTATEMENT FEE, IN ADDITION TO THE SPACE RENTAL. THE FEE IS (1) NAF. 10,00